Overview
We try out best to make sure everything is up to our high standards however, we can’t promise to never make a mistake. We will do our very best to resolve any problems and make it up to you in our best way.
Please do get in touch and let us know if anything is less than completely magical for your little one. If you are not entirely happy with your purchase please get in contact within 14 days of delivery.
If when you receive your purchase it is either faulty or damaged, please do contact us within 14 days of delivery, and we will do our best to resolve the problem for you.
If you are returning a product you have a duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.
If you request a refund item/s will need to be sent back in their original packaging, we do not accept liability for any goods that do not reach us. It is therefore advised that any goods you return are done so via a tracked delivery service and that you retain the proof of postage.
We reserve the right to inspect all goods that are returned to us, if goods are returned damaged or not in their original packaging we reserve the right to refuse a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.
Please note that we are not liable for the time it takes for your bank to credit your account and cannot take responsibility for any bank charges that you may incur during the process.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@luddik.com.
This does not affect your statutory rights.
Need help?
Contact us at hello@luddik.com for questions related to refunds and returns.